Shipping policy

Thank you for shopping with Desi Glow by Sana! We are committed to delivering your order with care.

Processing Time

  • Orders are typically processed within 3-5 business days.
  • During product launches, holidays, or promotional periods, processing times may be slightly longer.

Shipping

  • We currently ship across Canada and the USA.
  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Delivery Times

Estimated delivery times may vary depending on your location and the shipping carrier:

  • Canada: 2–7 business days
  • USA: 5–10 business days

Please note that delivery times are estimates and may be affected by weather, customs, holidays, or carrier delays.

Local Pickup

We offer free local pickup in Mississauga, Ontario. Once your order is ready, you will receive an email with pickup instructions.

Customs & Duties

For orders shipped outside Canada, any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Desi Glow by Sana is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided by the customer.

Damaged Packages

If your order arrives damaged during transit, please contact us within 5 days of the expected delivery date. We will do our best to assist you in resolving the issue with the shipping carrier.

If you have any questions about your order or shipping, please contact us through our Contact page or email us, and we’ll be happy to help.